Returns
Eligible, unworn, unused online purchases must be returned to Rejected Hearts Club by mail, with product in its original packaging with tags, within 30 days of receipt of product in order to receive a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return click here
If your product is damaged or broken due to our mishap you will be eligible for a refund up to 30 days.
International Returns: Customers outside of the United States are responsible for return shipping costs. Original shipping charges, duties, taxes, and customs fees are non-refundable. If you received an incorrect, damaged, or defective item, please contact RHC Customer Support before returning your order so our team can assist you. In certain circumstances, RHC may provide a complimentary return shipping label at our discretion.
Gift cards, slippers, hats are final sales.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rejectedheartsclub.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rejectedheartsclub.com and send your item to: Rejected Hearts Club, 2880 Bicentennial Pkwy Ste 100, Box 142 Henderson, NV 89044, United States
Shipping
To return your product, you should mail your product to:
Rejected Hearts Club, 2880 Bicentennial Pkwy Ste 100, Box 142 Henderson, NV 89044, United States
We will provide a shipping label at no extra cost to you within the appropriate 30 day window if item is unused and intact.
You will be responsible for paying for your own shipping costs for returning your item for used items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
