Return Policy

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Returns & Exchanges

We want you to love your Rejected Hearts Club purchase. If something isn't quite right, eligible merchandise may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, merchandise must be:

Unworn, unused and unaltered
In its original condition
Returned with all original packaging, boxes, pouches, tags and materials
Submitted for return within 30 days of delivery

All returns are subject to inspection upon receipt. Rejected Hearts Club reserves the right to deny a return or issue a partial refund for merchandise that is worn, damaged, altered, missing components or otherwise not returned in its original condition, where permitted by applicable law.

Sale and final sale merchandise is not eligible for return unless otherwise required by applicable law.

Gift cards, hats and slippers are final sale.

Return Shipping

Customers are responsible for return shipping costs unless Rejected Hearts Club confirms that an incorrect item was shipped or otherwise agrees in writing to cover return shipping.

Original shipping charges and expedited shipping fees are non-refundable.

We strongly recommend using a trackable shipping method. Rejected Hearts Club is not responsible for returns that are lost or damaged while in transit.

International Returns

Customers outside of the United States are responsible for all costs associated with returning merchandise to Rejected Hearts Club, including return postage and any applicable duties, tariffs, taxes, customs charges, brokerage fees, carrier fees or other charges associated with the return.

Rejected Hearts Club does not provide prepaid return labels for standard international returns.

Original shipping charges, duties, taxes, customs fees and other import-related charges are non-refundable.

If fees are assessed to Rejected Hearts Club as a result of an international customer return, those charges may be deducted from the customer's eligible refund where permitted by applicable law.

Damaged, Defective or Incorrect Items

If you believe your order arrived damaged, defective or incorrect, please contact Rejected Hearts Club Customer Support before initiating a return.

Claims must include clear photographs of the merchandise and, when applicable, the original packaging so our team can review the issue.

Submitting or selecting "damaged" or "defective" as a return reason does not automatically establish that an item is defective. Claims are reviewed by Rejected Hearts Club based on the merchandise and circumstances of the order.

If RHC confirms that an item arrived damaged, defective or incorrect, we will provide instructions for the appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, repair or refund. Rejected Hearts Club may provide a prepaid return shipping label at our discretion when appropriate.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Complimentary Gifts & Promotional Items

Complimentary gifts and promotional merchandise included with a qualifying purchase must be returned if the qualifying merchandise is returned for a refund.

If a complimentary or promotional item is not returned, its stated retail value may be deducted from the eligible refund where permitted by applicable law and where the promotion was offered on those terms.

Refunds

Once your return is received, our team will inspect the merchandise and notify you of the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow additional processing time for your financial institution to post the refund to your account.

Original shipping charges, expedited shipping charges and other non-refundable fees are not included in the refund.

Exchanges

Exchanges are subject to product availability.

If you received an incorrect or verified defective item, please contact Customer Support before returning the merchandise.

Repairs

Eligible Rejected Hearts Club jewelry may be considered for repair for up to 3 months from the original purchase date.

Repair eligibility is determined after review by RHC and may depend on the nature and condition of the merchandise. Damage resulting from normal wear, accidental damage, improper use or improper care may not qualify for complimentary repair.

Please contact Customer Support before sending any jewelry to RHC for repair. Customers should not send merchandise to RHC without prior authorization.