Shipping policy

 

Shipping Policy

Thank you for shopping with Rejected Hearts Club. Each piece is thoughtfully handcrafted, and we work hard to ensure your order arrives safely and promptly.

Order Processing

Orders placed Monday through Friday (excluding holidays) are processed and shipped within 1–2 business days once payment authorization and verification have been completed.

Orders placed on Saturdays or Sundays will begin processing on the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

Complimentary Shipping

We are pleased to offer:

  • Complimentary U.S. shipping on orders of $100 or more

  • Complimentary international shipping on orders of $200 or more

Shipping rates for orders below these thresholds are calculated at checkout.


Shipping Methods

Most domestic orders are shipped via United States Postal Service (USPS).

Alternative shipping options such as UPS are available at checkout for expedited delivery within the United States.

For international orders, shipments may be sent via USPS International, UPS, or DHL, depending on destination and selected service level.

Shipping carriers are selected based on the most efficient and reliable delivery option.

International Orders & Customs

International orders may be subject to customs duties, tariffs, taxes, VAT, brokerage fees, import charges or other fees imposed by the destination country or shipping carrier.

These charges are determined by the applicable customs authority and/or carrier and are the responsibility of the customer. Rejected Hearts Club does not control these charges and cannot predict the amount that may be assessed.

International customers are responsible for complying with the customs and import requirements of their destination country.

Rejected Hearts Club is not responsible for delays resulting from customs processing, inspections or clearance requirements.

Shipping charges paid to Rejected Hearts Club do not include duties, taxes, customs fees or other charges that may be assessed by the destination country or carrier unless expressly stated at checkout.

For information regarding international returns and costs associated with returning merchandise to RHC, please review our Return Policy.

Refused or Unclaimed International Shipments

If an international shipment is refused, unclaimed or returned to Rejected Hearts Club because the recipient does not pay applicable duties, taxes, customs charges or other fees, any costs assessed to RHC for the return shipment, customs processing, duties, carrier fees or related charges may be deducted from any eligible refund where permitted by applicable law.

Original shipping charges are non-refundable.

Rejected Hearts Club is not responsible for packages abandoned or destroyed by customs or the shipping carrier as a result of unpaid fees or failure to complete required customs procedures.


Fine Jewelry Shipping & Handling

Our fine jewelry pieces, including lab-grown diamond designs, are crafted with exceptional care and shipped with the highest level of attention and security.

All fine jewelry orders are fully insured and shipped via secure carriers such as UPS or DHL, depending on destination. To ensure safe delivery, a signature is required upon receipt for all high-value shipments.

Each piece is carefully packaged in protective, presentation-ready packaging and handled with discretion throughout transit. You will receive tracking details once your order has shipped.

For security reasons, we are unable to modify shipping addresses once an order has been processed. Rejected Hearts Club is not responsible for delays caused by delivery carriers or for packages once signed for and confirmed delivered.

If you require special delivery arrangements or have questions prior to placing your order, we encourage you to contact us directly so we may assist you.

We are honored to create pieces designed to be treasured for years to come, and we take every measure to ensure they arrive safely to you.

Delivery Disclaimer

Once a package has been marked as delivered by the carrier, Rejected Hearts Club is not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you are unable to locate it, please first check around the delivery location, with household members, neighbors, building management or other secure delivery areas and contact the shipping carrier for additional delivery information.

If you believe there is an issue with your shipment, you may also contact RHC Customer Support and we will assist with available carrier information when possible.